Aquaglide, Inc warrants its products to be free of defects in materials or workmanship to the original purchaser for time period as stated below:

- Lifetime Limited Warranty on SuperTramp for recreational use.

- 3 Year Limited Warranty on most Platinum products and attachments (exluding Supertramps) such as Plunge Slide, iLog, Blast II w/Wedgie, Swimstep.

- 1 Year Limited Warranty on towable products.

- 1 Year Limited Warranty on Platinum products for commercial use.

- 90 Day Limited Warranty on pumps and electrical devices. 

 

• Warranty is valid only with dated proof of purchase in the form of the original invoice.

• Warranty is valid only when the product is used for normal recreational activities, and does not cover use in schools or rental operations.  Warranty term for Commercial use is 1 year on Platinum products.

• Aquaglide will make the final warranty determination, which may require inspection and/or photos of the product which clearly show defects(s).  We require the above be sent to another location of our choice, freight prepaid, or by email to warranty@aquaglide.net.

• If a product is deemed to be defective by Aquaglide, the warranty covers the repair or replacement of the defective product only.  Aquaglide will not be responsible for any costs, losses, or damages incurred as a result of loss of use of product.

• This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and tear, including, but not limited to, punctures, dragging the product over the ground, damage due to excessive sun exposure or seam failure due to over inflation in the sun, damage caused by improper handling and storage, damage caused by use in waves or shore break, and damage caused by anything other than defects in materials and workmanship. 

• This warranty is voided if any unauthorized repair, change, or modification has been made to any part of the equipment.  Authorization for such must come in writing from Aquaglide.

• The warranty for any repaired or replacement equipment is good from the date of the original purchase only.

• Any warranty claims must be accompanied by the original purchase receipt.  The name of the retailer and date of purchase must be clear and legible. 

• There are no warranties which extend beyond the warranty specified here.

 

RETURNS AND SERVICE POLICY

Product can be returned only if a return authorization number (RA) is given by Aquaglide in advance.  The RA number must be on the outside of the package or it will not be accepted at our warehouse.  Freight on the return product must be prepaid or it will not be accepted.  Upon receipt, Aquaglide will make a determination within (30) days.  If the product is covered under warranty it will be returned to the customer at the expense of Aquaglide, Inc. after repairs can be made.  If not, the customer will receive a quote for repair and/or replacement as well as any necessary cleaning and shipping charges.  The customer will have 30 days to accept the quotation.  At the end of the 30 days, or upon refusal of the quote, Aquaglide will return the product in the condition in which it was received at the customer’s expense.  The customer agrees to authorize Aquaglide, Inc. to charge the customer’s credit card for any costs not covered under the terms and conditions of the Aquaglide Warranty.

 

SERIAL NUMBER

All Aquaglide Platinum product are marked with a serial number near the main inflation valve (#1).  The serial number may be stamped into the PVC diretly around the valve, or it may be visible on a welded plate near the valve.  Please include this number when you contact Aquaglide, or your dealer, with any warranty claim.